As a young brand, we care about customer experience, not only from our products, but also from our timely service. We would like to provide the most convenient customer support at our earliest. In order to save your time, we launched an innovative automatic customer Returns program. Customers who receive defective products, can apply for a return or replacement application directly on our website within 30 days. Please read the policy and follow the steps to resolve your issue.
AstroAI provides an automatic system for customers to apply for quick return or replacement, you need to provide order ID, email address, exact product issue, problem pictures, current address to claim for the replacement or refund.
- To accelerate your application process, please describe your problem as detailed as possible;
- Shipping cost will be covered by the buyer if the return or replacement is due to personal reasons or preference, AstroAI will not give prepaid shipping labels;
- If you would like to return or replace your AstroAI products due to product defects, to express our sincere apologies, we will provide prepaid shipping labels.
- For the following products, please return your products with the original packages at your earliest: