AstroAI warrants all products to be of the highest quality in material, craftsmanship, and service. This warranty is effective starting from the date of purchase.
AstroAI will replace any products found to be defective due to manufacturer flaws based on eligibility. Warranty length varies depending on the specific product you purchased. This warranty extends only to personal use and does not extend to any product that is used for commercial, rental, or any other use for which the product is not intended for. There are no warranties other than the warranties expressly set forth with each product.
This warranty is non-transferable. AstroAI is not responsible in any way for any damages, losses, or inconveniences caused by equipment failure, users'negligence and abuse, users'noncompliance with the user manual and any additional safety, use, or warnings included in the product packaging and manual.
Damage due to abuse, accident, alteration, misuse, tampering, or vandalism.
Unsupervised use by children under 18 years of age.
Products without sufficient proof of purchase.
Improper or inadequate maintenance.
Purchases from unauthorized resellers.
Lost or stolen products.
Damage in return transit.
AstroAI and its subsidiaries assume no liability for damage caused by the use of the product other than for its intended use or as instructed in the user manual. Some states do not allow this exclusion or limitation of incidental or consequential losses so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.
ALL EXPRESSED AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
You can extend your included warranty by an additional year. Complete the warranty registration to create an account and enter your order ID to register your new product for the extended warranty. If you are unable to provide the order ID for your product, or if your product is given away, contact Customer Support via support@astroai.com
If your product is proved defective within the specified warranty period, please contact Customer Support via support@astroai.com with your order ID. Once our customer service team approve your request, please return the defective product with a copy of the invoice or your order ID.
Call
Call us at 1-562-631-5464
Available time: 9:00 a.m. to 5: 00 p.m. PST, Monday to Friday
Email
support@astroai.com
We will reply to you within 24 to 48 hours.
Business
business@astroai.com
Multiple business cooperation: B2B, wholesale, distribution, etc.
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